Number portability (import) of one or more of your phone numbers to dus.net is free of charge. The same applies to the transfer of your telephone number(s) held by us to another provider (export). However, for up to ten ported numbers, an annual administration fee of EUR 5.00 (incl. VAT) is charged for the DUStel starter. This amount is valid for one or up to 10 phone numbers. Example: A phone number is ported = EUR 5.00/per year. 5 numbers are ported = EUR 5.00/per year for all.
!!! For existing customers the administration fee does not apply !!!
DUStel business flex
The transfer (import) of one or more of your phone numbers and also of phone number blocks to dus.net is free of charge. In the DUStel business flex rate, however, monthly charges are incurred per local network number. Single numbers and number blocks of up to 50 are charged at EUR 0.42 per number, larger blocks (e.g., 70 or 100) at EUR 0.36. This means that for a 30 number block, with or without an interrogator, EUR 12.60 plus VAT would be charged. VAT per month, for a block of 100 EUR 36.00.
With DUStel complete, there are no porting costs or administration fees for up to 10 numbers. In this case, everything is already covered by the basic monthly fee.
The local network reference must continue to exist even after porting. It is not permitted to transfer numbers from one local network to another local network if the customer simultaneously changes his or her place of residence or place of business.
The date of the change of provider is always determined by the supplier and usually goes hand in hand with the end of the contract term. During the term of the contract, numbers are not released prematurely by the terminating provider. The only exceptions, if any, are for VoIP-only providers or if you have made a special arrangement with your old provider.
Removing individual phone numbers from a contract is usually only possible with pure VoIP providers. Providers such as Telekom or Vodafone do not allow this. These providers only surrender the telephone numbers in their entirety or individually if the remaining numbers are discontinued at the same time, and only in connection with line termination. Of course, it is not possible to separate individual telephone numbers from system connections or telephone number blocks.