The SIP-PBX DUStel business has been extended with an Automated Call Distribution (or Queue-System). The System can be applied in all orders or support-hotlines . A company offers a hotline phone number for their customers. Customers who call this number, are placed in a queue, until an employee answers the call. This employee does not have to sit in the office while using our DUStel business, but can be distributed worldwide in a Homeoffice. This and much more is possible with DUSqueue.
The DUSqueue is enabled for each DUStel business right now. Under Apps -> Queue Settings you can setup a queue within a minute. Under the user queue statistics are detailed statistics for the queue they are available. There, all calls will be counted, calculated totals and average values over waiting times and much more (see Tab 1).
The performances of the queues in each:
| Leistungsmerkmal | Wert |
| Number of different queues per tariff |
Logical limitation by number of telephone numbers of the customer account |
| Number of entries per queue |
Logical limitation by number of telephone numbers of the customer account |
| Number of agents (SIP ports) per queue |
Logical limit by number of SIP ports of the customer account |
| Number of timerules each number rules |
unlimited |
| Files for music on hold per phone number |
1 (MP3-Format) |
| Files for message when switched off per queue |
1 (MP3-Format) |
| Files for greeting with activated queue |
1 (MP3-Format) |
| Files for announcement of queue to agent |
1 (MP3-Format) |
| BLF (Busy Lamp Field) support all ports (agents) |
Yes, via subscriptions |
| Announcement of the waiting time for the caller to the agent |
can switched off |
| Announcement of the position of the caller in the queue |
can switched off |
| Announcement of the calculated waiting time for the caller |
Yes, no, yes but once at the beginning |
| Ring time, ring pause |
configurable |
| Wrapup time (pause after the call an agent) |
configurable |
| Agent can pause/unpause (no call will be routed to agent) |
Pause and unpause via speeddial *30/*31 |
| Statistics |
Detailed per queue, overview agents, agent details |
Tab 1
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| Illustration 1 Main Screen | Illustration 2 Number administration | Illustration 3 Audio file administration | Illustration 4 Agent administration |
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| Illustration 5 Time control | Illustration 6 Test run of a timetable | Illustration 7 Statistics |